Customer Facing and Interpersonal Skills

The quality in people that creates a successful business

People who are skilled in the arts of communication, understanding and handling attitudes are the key to business success.

Communication and customer handling training for Sales and After Sales

A.I.T. offers a comprehensive range of interface and interpersonal skills training; each programme will be developed to meet the ethos and culture of your business.

• Customer services and customer satisfaction for all departments
• Inter-personal skills for all people who handle the needs and wants of others
• Selling and sales prospecting skills for sales and after sales people
• Presenting products and services professionally
• Preparing and presenting a business proposal
• Using the telephone professionally in sales and general communication

A.I.T. has researched and developed a selling process that improves sales conversion ratios, enhances customer satisfaction and generates more profit from each sale.

Specialist skills training

Programmes to meet up to date issues and changing markets in the specialist aspects of the retail motor industry.

• Vehicle acquisition and finance
• Corporate and Business sector sales and services
• Time and territory management
• Used vehicle management and sales
• Vehicle handover and delivery
• Consumer law in the motor industry
• Handling difficult customers
• Controlling customer credit and gaining payment
• Training for administrative staff in customer facing roles
• Accredited Motability business training

The range of training and development issues listed represent only a part of the wide range of development that we can offer. Please contact us to discuss your specific management training, manpower or business development needs.